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Complaint Form

Complaint Form

Complaint form

Your complaint and feedback matters

As a regulated Bank, we have in place mechanisms to ensure proper complaints handling procedures.

Your complaints may be lodged to our Complaints Coordinator at our Head Office through the following:

  • Phone No.: 4044929
  • Email on:
  • Coordinator Name: Mr. Ram Nellapotesawmy
  • Address: SBI (Mauritius) Ltd, 6th Floor, SBI Tower Mindspace, Bhumi Park, 45, Ebene Cybercity


Handling your complaint

Once a complaint has been received, the Bank shall investigate the complaint competently, promptly and impartially, and provide remedial action.


Escalation to the office of the Ombudsperson for Financial Services:

In the event that you are dissatisfied with the decision of the Bank, or should you not receive a reply within 10 days from the date the complaint was made, you may refer your complaint to the office of the Ombudsperson:


The Office of the Ombudsperson for Financial Services,

8th Floor, SICOM Tower,

Wall Street, Ebene Cybercity

Phone: 4686475

Fax: 4686473



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