Your complaint and feedback matters
As a regulated Bank, we have in place mechanisms to ensure proper complaints handling procedures.
Your complaints may be lodged to our Complaints Coordinator at our Head Office through the following:
- Phone No.: 4044929
- Email on: complaints@sbimauritius.com
- Coordinator Name: Mr. Ram Nellapotesawmy
- Address: SBI (Mauritius) Ltd, 6th Floor, SBI Tower Mindspace, Bhumi Park, 45, Ebene Cybercity
Handling your complaint
Once a complaint has been received, the Bank shall investigate the complaint competently, promptly and impartially, and provide remedial action.
Escalation to the office of the Ombudsperson for Financial Services:
In the event that you are dissatisfied with the decision of the Bank, or should you not receive a reply within 10 days from the date the complaint was made, you may refer your complaint to the office of the Ombudsperson:
The Office of the Ombudsperson for Financial Services,
8th Floor, SICOM Tower,
Wall Street, Ebene Cybercity
Phone: 4686475
Fax: 4686473
Email: ombudspersonfs@myt.mu
